Creating Growth Capabilities

We believe sustainable growth requires continuously improving the capabilities of people and organisations to deliver value for customers.

Now part of Accenture, we work with marketing, sales, digital, HR, cross-functional and leadership teams to lift their performance and drive growth.

Look at our services to see what this means in practice:

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    Customer-centred Purpose

    Creating a purpose for a business, brand or team which is grounded in the values of customers, employees and leaders.

    Read a blog on creating a powerful purpose.


    Customer Experience Strategy & Execution

    Designing, executing and adapting joined-up strategy & experiences that drive customer-centred growth.

    Read about strategy and planning in a disruptive world.  


    Capability Strategy

    Developing a strategic plan for transforming an organisation or team’s capabilities to drive growth.

    See an example of our award winning work with Marks and Spencer.

Purpose and Strategy

Organisation and Process

Learning for performance

Culture and People


What do we mean by growth capabilities?

The Brand Learning Wheel

The ability of people, teams and organisations to deliver customer experiences which drive growth.

The core drivers of capability – organisation, people, skills, processes and culture – are all vital contributors to an organisations ability to deliver growth. They need to be integrated within and across key functions, business units and geographies and aligned to the business goals and objectives. 

Companies that are able to centre on their customers, developing a cross-company commitment to deliver outstanding customer experiences, outperform.

If you would like to learn more about the work we do at Brand Learning, please contact us

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Fresh solutions for delivering exceptional customer experiences

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What We Do in 90 seconds

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The fact sheet

Find out what we do - all in one simple sheet