We help you lift the performance of your people and organisation to deliver growth
Lift capabilities to create joined-up customer experiences that deliver growth
Brand Learning are the global experts in building the capabilities of people and organisations to deliver customer-centred growth.
We inspire people and lift capabilities both within and across Marketing, Sales, Digital, HR and cross-functional leadership teams to create joined-up customer experiences that deliver growth
We believe sustainable growth is best achieved through continuously improving the customer- centred capabilities of people and organisations
Look at our services to see what this means in practice:
Creating a purpose for a business, brand or team which is grounded in the values of customers, employees and leaders.
Read a blog on creating a powerful purpose.
Developing a strategic plan for transforming an organisation’s or team’s capabilities to create integrated customer experiences that drive growth.
See an example of our award winning work with Marks and Spencer.
Customer-centred Operating Model and Structure
Establishing how organisations and teams should be structured and work together around the customer experience to drive growth.
See an example of our work with Pernod Ricard and recent articles on customer-centred organisations
Processes and Ways of Working
Creating common processes, tools and frameworks to enable joined-up ways of working centred on the customer experience.
Learning for performance programmes
Creating learning programmes that change people’s behaviour, lifting the performance of individuals, the teams they work in and the organisation as a whole.
Read more about our approach to learning and watch how we implement our facilitation experience.
Identifying and attracting the right employees to deliver purposeful customer experiences.
See examples of our work.
Involving and inspiring employees to deliver purposeful customer experiences.
Read our point of view on the importance of involved employees.
Leading business transformation through cultural change, putting customer experience at the heart of the values, beliefs and behaviours.
Customer-centred Leadership Programmes
Creating inspiring development programmes that combine what people need to ‘do' with how they need to ‘be' as leaders to drive customer-centred growth
Read more about what we do to lift capabilities in leadership and see examples of our work.
Individual and Team Coaching
Providing confidential personal support, challenge and guidance to help senior executives and teams flourish as leaders.
What do we mean by customer-centred capabilities?
The ability of people, teams and organisations to create a more 'joined-up' integrated customer experience, which in turn delivers growth.
The core drivers of capability – organisation, people, skills, processes and culture – are all vital contributors to an organisations ability to deliver growth. They need to be integrated within and across key functions, business units and geographies and aligned to the business goals and objectives.
Companies that are able to centre on their customers, developing a cross-company commitment to deliver outstanding customer experiences, outperform.
If you would like to learn more about the work we do at Brand Learning, please contact us
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