We help you lift the performance
of your people and organisation
to deliver growth

Inspiring people. Lifting capabilities.
Growing organisations.

We believe sustainable growth requires continuously improving the capabilities of people and organisations to deliver value for customers.

We work within and across marketing, sales, digital, HR and leadership teams to lift their performance, and enable them to create customer experiences that drive growth.

Look at our services to see what this means in practice:

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    Customer-centred Purpose

    Creating a purpose for a business, brand or team which is grounded in the values of customers, employees and leaders.

    Read a blog on creating a powerful purpose.

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    Customer Experience Strategy & Execution

    Designing, executing and adapting joined-up strategy & experiences that drive customer-centred growth.

    Read about strategy and planning in a disruptive world.  

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    Capability Strategy

    Developing a strategic plan for transforming an organisation’s or team’s capabilities to create integrated customer experiences that drive growth.

    See an example of our award winning work with Marks and Spencer.

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    Customer-centred Operating Model and Structure

    Establishing how organisations and teams should be structured and work together around the customer experience to drive growth.

    See an example of our work with Pernod Ricard and recent articles on customer-centred organisations

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    Processes and Ways of Working

    Creating common processes, tools and frameworks to enable joined-up ways of working centred on the customer experience. 

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    Learning for performance programmes

    Creating learning programmes that change people’s behaviour, lifting the performance of individuals, the teams they work in and the organisation as a whole.

    Read more about our approach to learning and watch how we implement our facilitation experience

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    People Attraction

    Identifying and attracting the right employees to deliver purposeful customer experiences.

     See examples of our work

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    People Involvement

    Involving and inspiring employees to deliver purposeful customer experiences. 

    Read our point of view on the importance of involved employees.  

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    Culture Change

    Leading business transformation through cultural change, putting customer experience at the heart of the values, beliefs and behaviours.

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    Customer-centred Leadership Programmes

    Creating inspiring development programmes that combine what people need to ‘do' with how they need to ‘be' as leaders to drive customer-centred growth 

    Read more about what we do to lift capabilities in leadership and see examples of our work

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    Individual and Team Coaching

    Providing confidential personal support, challenge and guidance to help senior executives and teams flourish as leaders.

What do we mean by customer-centred capabilities?

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The ability of people, teams and organisations to create a more 'joined-up' integrated customer experience, which in turn delivers growth.

The core drivers of capability – organisation, people, skills, processes and culture – are all vital contributors to an organisations ability to deliver growth. They need to be integrated within and across key functions, business units and geographies and aligned to the business goals and objectives. 

Companies that are able to centre on their customers, developing a cross-company commitment to deliver outstanding customer experiences, outperform.

If you would like to learn more about the work we do at Brand Learning, please contact us

You might also be interested in:

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OUR LATEST RESEARCH

Fresh solutions for delivering differentiated customer experiences

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What We Do in 90 seconds

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The fact sheet

Find out what we do - all in one simple sheet

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