Virgin’s Head of Customer Experience on creating winning experiences: Brand Learning Podcast

In this podcast Hayley Spurling and Rich Bryson meet Virgin’s Head of Customer Experience, Clare Willetts to discuss

- What it takes in practice to create a winning customer experience

- What customer experience means at Virgin

- How customer experience cuts across departments

- How Virgin empower their people to deliver outstanding experiences

Discover more about our research into what it takes to deliver winning customer experiences 

 

BRAND LEARNING: Inspiring people. Lifting capabilities. Growing organisations.