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customer-centred growth

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Customer-centred organisation design

How can you join up different functions to create outstanding customer experiences that drive growth? How can you organise key functions and teams (e.g. Marketing, Sales, HR, Digital) to drive customer-centred growth in a dynamically changing environment? How can you embed the new roles and capabilities you need for success quickly into your organization? Here we share the latest ideas on organizing around the customer experience to drive sustainable growth…


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Virgin’s Head of CX on creating winning experiences

PODCAST
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Practical steps for exceptional customer experiences

DOWNLOAD REPORT
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How to design the marketing organisation of the future

WHITE PAPER

Most Recent : Customer-centred organisation design

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