Brand Learning launches innovative new report ‘Join up to stand apart’ packed full of fresh insights and practical solutions to improve your customer experience
Brand Learning has released an innovative new study Join up to stand apart, with insights and practical steps for how businesses can break down silos and join-up to deliver exceptional customer experiences.
Supported by quantitative data from over 1,000 contributors, this global study contains new research with companies such as Virgin, PepsiCo and First Direct, and in diverse fields such as the Williams Martini Racing F1 team and the Royal Marines.
Previewed at events including the Financial Services Forum and Effectiveness Week, the findings of our global study are now available to download.
The report uncovers the most significant barriers to delivering joined-up customer experience including siloed behaviours and ways of working, and fixed organisational structures and explains how ‘co-invention’ can overcome these obstacles using the 3i Drivers:
Invention in strategy and execution
Integration of real-working practices
Ingenuity of people
Based on our experience with over 160 global organisations, the study is packed full of best practice and practical step-by-step approaches for applying the 3i drivers to deliver exceptional customer experiences that build competitive advantage and drive growth.
How joined-up is your organisation? Download the full report now or if you would like us to come and present the report findings and discuss how your organisation could become more joined-up, please get in touch.