How to win at Customer Experience: Brand Learning and M&S at Marketing Week Live
Marketing Week Live will welcome over 5,000 senior marketers to London this March for a mixture of practical, hands on, expert advice and inspirational case studies from acclaimed brands.
Rich Bryson, Group Client and Propositions Director at Brand Learning will be on-stage alongside Marks and Spencer’s Nathan Ansell on Thursday 9th March, sharing new findings and insights on how to deliver a winning customer experience.
The session will reveal:
- Nathan Ansell’s insights into the effectiveness and impact customer experience has had on the M&S Food Business, and how they built the capabilities to deliver great CX
- Examples from leading companies such as Virgin, PepsiCo, Aviva, and Unilever and in diverse fields such as the UN and Williams Formula 1
- What growth-driving companies do differently to break down silos and win at customer experience.